PRIVACY POLICY
Introduction
Your personal information is exactly that – personal, so it is not shared with any other company for their marketing purposes. The Cross at Croscombe employs only a handful of trusted people who process bookings and transactions.
What personal information is collected?
In order to process a booking the following information may be required;
Full name, postal address, telephone number, email address, credit card details, bank name, bank sort code and bank account number.
How is this personal information used?
This personal information is used to make your reservation (and a reservation for any other members in your party). It may also be used to issue the refund of a deposit. (Please read my Terms & Conditions for information on refunds and cancellations.)
Credit & debit card details will only be stored for the purpose of taking legitimate payment for services provided.
If you elect to tick the box on the Guest Reservation Form to receive my email newsletter this will be emailed to the address given. Every email newsletter contains clear instructions on how to unsubscribe. Alternatively, please contact me by phone, email or letter to unsubscribe. (See the ‘My contact details’ section at the bottom of this page.)
Your personal details are never passed to any other companies for their marketing purposes.
Disclosure of personal information
Your personal information will only be disclosed in response to a valid, legally compliant request by a government authority or law enforcement agency.
If you have elected to receive my email newsletter (by completing the online subscription form or by ticking the opt in box on the Guest Registration Form) only your name and email address will be given to a trusted third party which performs the service of delivering email campaigns. This company will have their own strict, confidentiality rules.
What marketing information is sent?
Only those people who have elected to opt in to receive my newsletter or who have a legitimate interest in my business will be emailed with my newsletter. Every email newsletter contains clear instructions on how to unsubscribe. You will also receive regular updates and news if you have chosen to follow The Cross at Croscombe on social media (such as Facebook or Twitter).
How to change your marketing preferences and/or update your information
Please contact me by one of the methods detailed in the ‘My contact details‘ section to correct or update any personal information.
VISITING MY WEBSITE
Cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Any cookies that may be used on my website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.
PHPSESSID
This is an essential temporary cookie used to store data about your visit and any choices you make or data you enter. This cookie is deleted when you close your browser.
Cookie Control cookies (civicAllowCookies, civicShowCookieIcon)
These cookies are set in order to remember your Cookie Control preference. These cookies are set only after the user has given consent for us to use cookies.
Google Analytics cookies
These cookies are used to collect information about how visitors use my web site. The information is used to compile reports and to help improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visit. These cookies are set only after the user has given consent for us to use cookies.
IP addresses and server logs
My website, www.cross-croscombe.co.uk records IP addresses and produces server logs. This information is used solely for monitoring the volume of traffic the website receives and measuring the number of visitors.
Links to other websites
The Cross at Croscombe cannot be held responsible for the content of any external websites to which this website may be linked.
My contact details
The Cross at Croscombe, Long Street, Croscombe, Wells, Somerset BA5 3QJ
Tel 01749 343352
info@cross-croscombe.co.uk